Data analytics and artificial intelligence will boost customer experiences, and make consumers feel appreciated and understood.
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Data governance done right can lead to better analytics and insights to drive your business
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To start a customer experience (CX) project, know where to put your focus
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Voice-activated technology will soon be ubiquitous; now is the time to adopt
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Agile done right keeps projects focused on what matters (even if what matters changes).
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The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.
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If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.
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Make the most of feedback to improve the customer experience
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A holistic approach to harnessing the power of data
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Leverage technology to benefit customers and employees
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Build empathy for your customer to improve your company’s customer experience
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